The "digital clerk" always available at any time when you have any questions about medical insurance; Yinzhou creates the province's first medical insurance system's human-machine interactive intelligent dialogue system for supplementary insurance

"It's very convenient! You can get professional replies at home in the future, so you don't have to come back again." On February 11, Song Xiao, a citizen, with the help of the medical insurance window staff of the Yinzhou District Administrative Affairs Service Center, got the answer on how to reimburse after participating in the insurance through the "Tianyi Yongning Insurance" real person intelligent question and answer counter on Alipay.

This year, a total of 471,000 people in Yinzhou have purchased the "Tianyi Yongning Insurance". What are the reimbursement conditions and how to go through the reimbursement process...? These issues have become the focus of attention for many insurance applicants. Almost every day, citizens come to the medical insurance window of the Yinzhou District Administrative Service Center for consultation, which increases the waiting time for citizens to handle other medical insurance business.

"To help insured persons understand relevant policies of the 'Tianyi Yongning Insurance' more conveniently, based on the reception situation at the window and public opinions, we have repeatedly communicated with municipal departments and insurance institutions, and finally created the province's first medical security system's human-machine interactive intelligent dialogue system for supplementary insurance - 'Tianyi Yongning Insurance' intelligent question and answer mini program." Shen Jiadong, Deputy Director of the Yinzhou District Medical Insurance Center, introduced that the mini program uses real person recording to turn cold insurance terms into warm human-machine dialogue, and also becomes an effective online bridge for communication between medical insurance departments and insured persons.

It is learnt that in order to make this "digital clerk" more considerate, the Yinzhou District Medical Insurance Center has done its homework. The development team not only visited the Ant Group for technical exchanges, but also invited ordinary citizens to participate in voice testing to ensure that the system can "understand" professional terminology as well as can understand the daily expressions of ordinary people.

Opening the Alipay and search for the "Tianyi Yongning Insurance Q&A Mini Program", you'll find the interface with guided Q&A, voice and text input, and customer service hotline links. Whether it's the eligibility criteria or reimbursement process, clear guidance can be obtained with just a few clicks on the phone.

At present, this human intelligent Q&A digital person has been officially launched and can answer citizens' questions at any time in a day when needed.